GENERAL CONDITIONS

The tour descriptions given above are intended as planned routes. According to the season, weather conditions, natural incidents (e.g. landslide) or manmade interference (e.g. roadwork) changes to the route may get necessary. The company reserves the right to implement such route changes.

If the tour is curtailed early due to the fault of the company, the participants will receive a refund for the missing days based on a percentage of days cancelled. No refund can be given on other expenses related to the trip, such as airfares, unpaid holidays taken etc.

If the tour is curtailed early due to higher natural forces, or the participant’s own fault or decision, illness or bad condition, no refund can be given. The longer trail rides are adventurous and demanding. Fitness and adventurous spirit required.

Instructions from the guide must be followed. Anybody who continually disrupts the group and does not follow the guide’s instructions and endangers safety, must reckon with the possibility of exclusion from the tour with no right to a refund. Participant’s suggestions are welcome and will be incorporated into the program wherever possible.

Tour reservations for the trekking expeditions should be made as early as possible.

While signing up to one of the trips, we understand that you accepted these operating conditions.

FAQ

Do I receive a refund when canceling my trip?
In general, for cancellations of 120+ days before departure date 10% of total invoiced amount will be charged for administrative fees. For cancellations between 60-120 days before departure date, a cancellation fee of 30% of the total amount will be charged, i.e. the initial 30% deposit will not be refunded. For cancellations less then 60 days prior to the departure date, full amount is charged with no refund. The exact cancellation fees depend on the type of tour, for example with flight tickets there is a 100% cancellation fee.

Do I need my own insurance?
Yes you do, you are strongly urged to take a travel and health insurance, as we and our operators can accept absolutely no responsibility for possible accidents or illnesses, which occur during the ride. The agency and guide, as companies and individuals, will not be held liable for any accidents or damage incurred during the tour. Clients participate at their own risk.

What if we cannot complete the tour due to National Park regulations, nature disaster, road block or any other external factor?
We as your organizer try or best to give you the best tour as possible but sometimes we are forced to change plans due to external factors. We as a operator are not responsible for any extra costs resulting these changes. You will be always advised upfront if any costs will apply.

What does the price include?
All prices listed on our page include your private transport from and to Quito, national park entrance fee and registration, horses and equipment, professional bilingual guide. In some programs the meals and beverages during the trip, and accommodation in case of the multiple day rides. In case it is a sale to an Ecuadorian person or company we are obligated to charge to price on the website + IVA. The IVA (Ecuadorian VAT) is 14% at the moment. So for a horse ride of 100 USD the price on the invoice will be 114 USD.

How do I pay?
You can pay with Creditcard (+5,5%), Paypal (+6%), in cash at our office or via bank transfer to a Dutch or Ecuadorian account. All transfer costs should be covered by the participant.

Do I have to be an experienced rider?
For the day trips you don’t have to be an experienced rider. The multiple day trips we recommend only for non-beginners.

Is there a max weight?
For some treks we set a maximum rides weight of 90 kilos. At other treks it is 100 kilos. This is because all the treks are demanding demanding for the horses. And a lot of times we ride through high altitude so there is a lack of oxygen.

What is the necessary equipment?
Longsleeves and long pants (preferably riding pants)
Sun block
Waterproof jacket
Riding boots or other solid (closed) shoes with good grip
Sunglasses & head
Riding helmet if available
Mosquito repellent
Small bottle of water